Steps Taken to Properly Investigate a Customer Complaint

Steps Taken to Properly Investigate a Customer Complaint

Customer complaints against a cannabis pharmaceutical company must be taken seriously. Not only is it part of GMP — Good Manufacturing Practices — but the potential for lawsuits can be heavy in this new industry that is still largely unregulated.

Top 5 Tips to Reduce Batch Mixup in Manufacturing and Warehousing

Top 5 Tips to Reduce Batch Mixup in Manufacturing and Warehousing

When you’re producing cannabis-related products in the manufacturing industry it’s important to follow GMP. This includes having a good labeling and recording system in place to reduce batch mixup in both the manufacturing and warehousing sections of your plant.

Top 5 Ways to Reduce Risk During Manufacturing

Top 5 Ways to Reduce Risk During Manufacturing

Let’s face it.  Accidents happen and people make mistakes.  That being said, a good Quality System and Safety Program will continuously seek out potential areas of risk and patch the areas by implementing change control and process improvement.  These practices are widely known throughout the compliance-world as HACCP – Hazards and Critical Control Points. While there are external factors that you may have little control over, the more you consider risk ahead of time and what procedures to put in place to prevent them from happening in the future, the less likely there will be large financial losses for your company.

The Importance of Requesting a Certificate of Analysis on Finished Cannabis Products Before Consuming

The Importance of Requesting a Certificate of Analysis on Finished Cannabis Products Before Consuming

People who are consuming cannabis products for any reason must be careful when searching for a quality pharmacy that provides safe and legal sources of cannabis products. No matter what types of products they’re seeking—dried, oil, extract, butter, etc.—these products should have been produced through GMP—Good Manufacturing Practices. One of the best ways to determine if a cannabis product follows safety compliance for consumption is through a CoA, or Certificate of Analysis.

Tips to Reduce Human Error in Manufacturing

Tips to Reduce Human Error in Manufacturing

Human errors in manufacturing can be more costly and serious in the cannabis, dietary supplement, and pharmaceutical industries. While conducting customer complaints, corrective and preventative action investigations, out of specification reports, and other investigations, it can be easy to begin tacking errors in production to human error.

Quality Assurance vs Quality Control Departments: How They’re Different & Why Both Are Necessary

Quality Assurance vs Quality Control Departments: How They’re Different & Why Both Are Necessary

When you’re setting up your manufacturing facility you want to know that it will conform to all regulations and certifications to ensure that you only sell the most effective and safe products to dispensaries. There are many different terms you may hear when doing your research. You may have heard how you need a quality assurance department and a quality control department. They sound similar, but both play much different roles in a facility. If you want to run a successful operation than both are also necessary.

Why the FDA Raided a CBD Manufacturer and What That Means for the CBD Industry

Why the FDA Raided a CBD Manufacturer and What That Means for the CBD Industry

Well folks, it finally happened.  The FDA raided a CBD Manufacturing Site. 

This wasn't the first presence that the FDA had in the CBD world.  Several warning letters have been distributed over a course of the past few years - all of them focused on improper marketing by the CBD companies in which claims were made that the products could cure, mitigate, or treat diseases. 

Why It’s Easier to Start GMP When You’re a Small Company Than When You’re a Large Company

Why It’s Easier to Start GMP When You’re a Small Company Than When You’re a Large Company

If you’re in the process of setting up a small cannabis-related company, now is the best time to start GMP, or Good Manufacturing Practices. Not only do these help with the efficient operation of your manufacturing facility, they can help with every aspect of your operation, including helping to license and regulate your operation.

Dangers of Bright Stock Labeling and How to Avoid Them

Dangers of Bright Stock Labeling and How to Avoid Them

As your facility grows it can be tempting to find ways to reduce production times and costs. In the food and pharmaceutical industries one common practice is called bright stock labeling. In the past, it was more common to package and label products immediately after production.  Now that companies often have dozens of SKUs per facility, production scheduling can become difficult and complicated.  Sometimes time management will lend itself to partial labeling and packaging batches.

Dangers of an Improperly Managed Sanitation System

Dangers of an Improperly Managed Sanitation System

It’s important to have a properly managed sanitation system in place for your manufacturing facility. Even if it looks clean, it may not necessarily be clean enough to keep your cannabis edibles or pharmaceuticals from contamination.

Why 70% Ethanol Is The Most Effective Disinfectant for Any Food or Pharma Facility

Why 70% Ethanol Is The Most Effective Disinfectant for Any Food or Pharma Facility

Cleaning a GMP production facility is essential for compliance, as well as safety of the products that are sold to dispensaries and consumers. Ethanol is one of the more popular cleaners used for production line equipment because it is effective, easy to recover, and food grade. Since it’s so effective at killing bacteria and microbes, many plant managers may wonder why 190 proof (or 95%) ethanol shouldn’t be used over 70% ethanol.

What Are Good Documentation Practices (GDP) & the Steps to Comply?

What Are Good Documentation Practices (GDP) & the Steps to Comply?

It’s important to stay on top of GDP–Good Documentation Practices–so that your cannabis business can comply to FDA and other government regulations. Good documentation practices are an important tool that can be used in your company’s compliance with the FDA and other government agencies responsible for the current or future licensing of cannabis products, state-wide or federally.

What is FIFO and Why Is It Important?

What is FIFO and Why Is It Important?

If you’re running a cannabis or dietary supplement type of GMP production facility, then your products are reliant on being sold well before expiry dates. Failure to manage this means that you’d have expired stock on shelves that can cost you losses and can also compromise the safety of the products you’re providing to the consumer market. FIFO is the industry standard in food production safety.

How to Choose a Proper Lab Coat

How to Choose a Proper Lab Coat

A lab coat worn by workers in a cannabis product or dietary supplement manufacturing facility needs to follow specific requirements. These are very similar to food manufacturing facilities too. Instead of requiring your personnel to buy their own lab coats, the GMP production facility should be providing ones for their lab workers and production line workers to prevent any issues.

Dear Cannabis Manufacturer: Why Following GMP Saves Your Company Money in the Long Run

Dear Cannabis Manufacturer: Why Following GMP Saves Your Company Money in the Long Run

Having your cannabis manufacturing facility follow GMP–Good Manufacturing Practices–can save you money in the long run. It’s tempting to try and cut corners by operating without a QA department, but you should be aware that there are many concerns that can cost you money and consumer trust in the longterm.

Choosing Pest Control in a Food Production Setting

Choosing Pest Control in a Food Production Setting

Wherever there are humans there will be pests. Pests love to follow humans, as we provide them with a ready source of food. Often pests are attracted to outdoor disposal bins, before heading indoors to warmth and a ready access of food. If you’re running a GMP production facility then you’ll need to take pest control seriously.

How to Complete an IQOQPQ

How to Complete an IQOQPQ

When you run a GMP production facility that includes cannabis and dietary supplement products, there are certain processes that you must follow in order to achieve government compliance. Cannabis products should follow similar guidelines in food processing and the pharmaceutical industry.  This includes qualifying equipment before using it to produce food or medicine.

Why It’s Important to Take Customer Complaints Seriously

Why It’s Important to Take Customer Complaints Seriously

If you’re running a cannabis manufacturing facility there will be new government regulations ahead. It’s important to stay in compliance and obtain the expertise of GMP advisors who can guide you through setting up a sanitary and productive facility. If your facility has received a customer complaint it’s important to take it seriously.