Customer complaints against a cannabis pharmaceutical company must be taken seriously. Not only is it part of GMP — Good Manufacturing Practices — but the potential for lawsuits can be heavy in this new industry that is still largely unregulated.
Let’s face it. Accidents happen and people make mistakes. That being said, a good Quality System and Safety Program will continuously seek out potential areas of risk and patch the areas by implementing change control and process improvement. These practices are widely known throughout the compliance-world as HACCP – Hazards and Critical Control Points. While there are external factors that you may have little control over, the more you consider risk ahead of time and what procedures to put in place to prevent them from happening in the future, the less likely there will be large financial losses for your company.
If there has been a failing in one of your cannabis products or dietary supplements in your production facility, then you’re going to need to figure out what went wrong and how to prevent it from happening again. This is a part of GMP—Good Manufacturing Practices—in the food and pharmaceutical industries, and will also help you to achieve compliance.