Customer complaints against a cannabis pharmaceutical company must be taken seriously. Not only is it part of GMP — Good Manufacturing Practices — but the potential for lawsuits can be heavy in this new industry that is still largely unregulated.
Let’s face it. Accidents happen and people make mistakes. That being said, a good Quality System and Safety Program will continuously seek out potential areas of risk and patch the areas by implementing change control and process improvement. These practices are widely known throughout the compliance-world as HACCP – Hazards and Critical Control Points. While there are external factors that you may have little control over, the more you consider risk ahead of time and what procedures to put in place to prevent them from happening in the future, the less likely there will be large financial losses for your company.
People who are consuming cannabis products for any reason must be careful when searching for a quality pharmacy that provides safe and legal sources of cannabis products. No matter what types of products they’re seeking—dried, oil, extract, butter, etc.—these products should have been produced through GMP—Good Manufacturing Practices. One of the best ways to determine if a cannabis product follows safety compliance for consumption is through a CoA, or Certificate of Analysis.
Human errors in manufacturing can be more costly and serious in the cannabis, dietary supplement, and pharmaceutical industries. While conducting customer complaints, corrective and preventative action investigations, out of specification reports, and other investigations, it can be easy to begin tacking errors in production to human error.
When you’re setting up your manufacturing facility you want to know that it will conform to all regulations and certifications to ensure that you only sell the most effective and safe products to dispensaries. There are many different terms you may hear when doing your research. You may have heard how you need a quality assurance department and a quality control department. They sound similar, but both play much different roles in a facility. If you want to run a successful operation than both are also necessary.
A quality assurance system is a huge undertaking, but many of the components are actually common sense. Sometimes, just interpreting these requirements and breaking them down into systematic steps is all you need to get started. Becoming a GMP facility can take a year, or even more. So it’s important to know where to start. Here are a few tips to help you achieve an effective quality assurance system from the ground up.
In order to obtain GMP certification you’ll need to learn how to communicate effectively with your GMP auditor. This is an important national certification that provides a standard of quality insurance to show other companies that your cannabis products are safe and pure. However, undergoing an audit can be a stringent and rigorous process. Perhaps the audit will be the toughest part of setting up a new cannabis manufacturing business.